1

Save the request record

Capture request ID, amount, method, time and displayed status.

2

Confirm casino dispatch

Ask for the provider reference or transaction hash once the request is sent.

3

Check the external rail

For crypto, verify network and confirmations; for another provider, use its reference and receiving-account status.

4

Escalate the mismatch

Provide the original request and external reference without posting wallet credentials or private keys.